Terms of Sale

Last updated 30 September 2026

These terms are an agreement between you and [Legal name], trading as Episode (“Episode”, “we”, “us”), for orders placed on episode08.com. Please read them before you pay, especially the key terms, which are marked and listed below. You accept these terms by ticking the box at checkout, and your order confirmation email links to the version you accepted.

Nothing in these terms limits any right you have under the Consumer Protection Act 68 of 2008 (“CPA”) or the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”).

Key terms — please read

Every tee is made to order from your design, so we don't accept returns if you change your mind, including for the wrong size (clause 9).
Some differences are not defects: printed colours differ slightly from your screen, and image quality depends on the photo you upload (clause 11).
If a problem comes from your own choices, a reprint costs [R… reprint price] plus delivery (clause 12).
You confirm you have the rights to your photo and text, and the consent of everyone shown in it (clause 4).
After our “In production” email, your order can't be changed or cancelled (clause 7).
A failed delivery caused by wrong details costs R99.00 to resend, and parcels unclaimed for 30 days after our notice may be disposed of (clause 8).
Our liability is limited as set out in clause 15, and card disputes on delivered orders are dealt with in clause 14.
You must be 18 or older to order (clause 3).

1. About us

Legal name: [Legal name], trading as Episode.
Legal status: [Sole proprietor, or private company ((Pty) Ltd)]. Registration number: [CIPC registration number, if a company], registered in [Place of registration, if a company]. Directors: [Names of directors, if a company].
Physical address: [Physical street address]. Address for legal notices: [Street address for legal notices, not a PO box].
Phone: [Customer phone number]. Email: hello@episode08.com. Website: episode08.com.
VAT: [VAT status: registered with VAT no., or not registered]
Ombud and code of conduct: [Confirm registration with the Consumer Goods and Services Ombud]. The Consumer Goods and Services Industry Code of Conduct is available at cgso.org.za.

2. How these terms work

Before you pay, you see a summary of your order: each design, size, colour, quantity, the delivery address and the total. You can go back to correct any of it, or leave without paying.
A contract is formed when your payment succeeds. Your order history stays available under Orders in your account while your account is open. Your order confirmation email links to the version of these terms you accepted, and you can save or print this page at any time.
We may update these terms. The version you accepted applies to your order; changes apply only to orders placed after we publish them.

3. Your account

Key termYou must be 18 or older to create an account or place an order. By ticking the box at checkout, you confirm that you are.

You sign in with Google or an email link, so keep that email account secure. You are responsible for orders placed through your sign-in.
Give us accurate details, especially your delivery address and phone number.
We may suspend an account that is used for fraud or to upload content that breaks clause 4.

4. Your photos and text

Key term4.1 When you upload a photo or add text, you confirm that: (a) you took the photo, or the owner has allowed you to have it printed on clothing; (b) everyone recognisable in it has agreed, and for anyone under 18, their parent or guardian has agreed; and (c) your content doesn't infringe anyone's copyright, trade mark, privacy or other rights, or break the law.

4.2 We won't print:

sexual content involving anyone under 18;
intimate images of anyone without their consent;
hate speech, incitement to violence or propaganda for war;
photos, artwork, logos or trade marks you don't have the rights to, such as other people's artwork, album covers, promotional photos or stock images.

4.3 We review every paid order before printing. If content breaks clause 4.1 or 4.2, we cancel the order and refund you in full within 10 business days. Where the law requires it, we report suspected illegal content to the police.

Key term4.4 If you knowingly or negligently break clause 4.1 and someone makes a claim against us because of your content, you are liable for the reasonable losses and legal costs we suffer as a direct result.

4.5 You keep ownership of your content. You allow us to copy, crop, resize and colour-adjust it only to preview, review, print, deliver and support your orders. We won't use your designs in our marketing without your separate permission. How we store and delete your content is set out in our privacy policy.

5. The product and your preview

Each tee is heavyweight cotton, printed with direct-to-garment (DTG) ink on the back. [Front print: confirm, e.g. Episode logo on the left chest] Colours: black, white and grey. Sizes: XS to XXL; check the [size and care guide — link to be added] before you order.
The preview shows the layout of your print. It is a guide to how your tee will look, not an exact colour match.
We print your text exactly as you entered it. Check spelling, dates, size and colour before you pay.

6. Prices and payment

A tee costs R499.00. Delivery is R99.00 per order. You see the full total before you pay. [VAT status: registered with VAT no., or not registered]
Other charges, only where these terms say they apply: a reprint for a problem caused by your own choices costs [R… reprint price] per tee plus R99.00 delivery (clause 12); redelivery after a failed delivery costs R99.00 (clause 8.4).
You pay through Yoco's secure hosted checkout by card, Apple Pay or Google Pay. We never see or store your card details.
If a price on the site is obviously wrong (for example R49 instead of R499), we are not bound by it. We will offer you the correct price or cancel the order with a full refund.

7. Review, changes and cancellation

We review each paid order within 2business days. We may cancel an order only if its content breaks clause 4, we reasonably suspect fraud, the price was obviously wrong, we can't deliver to your address, or we can't print it. If we cancel, we tell you straight away and refund you in full within 10 business days.
You can cancel an unpaid order at any time from your Orders page.

Key term7.1 After you pay, you can change or cancel your order for free by emailing us before you receive our “In production” email. After that email, printing has started and your order can't be changed or cancelled.

8. Delivery

8.1 We deliver only to the provinces offered at checkout (currently the Western Cape), by courier ([Courier name]), with a tracking number.
8.2 We dispatch within [7] business days of approving your order, and deliver within 30days of your order. If we don't, you may cancel by giving us 7 days' written notice, and we refund you in full within 10 business days.

Key term8.3 Your order is at our risk until it is delivered. It is delivered when the courier hands it to you or someone at your address, or leaves it where you told the courier to leave it, as shown by the courier's proof of delivery (a signature, one-time PIN or photo). If it is lost or damaged before delivery, we reprint it or refund you.

Key term8.4 If delivery fails because the address or phone number you gave is wrong or incomplete, or nobody is available to receive it, redelivery costs R99.00.

Key term8.5 If a parcel comes back to us, we email you and try to phone you. If you don't arrange redelivery or collection within 30 days of that notice, we may dispose of it. Because the tee was made for you, no refund is due. Our notice will say this.

9. Made to order: no change-of-mind returns

Key termEvery Episode tee is printed to your order with your own photo and text. Because it is made to your specifications and clearly personalised, the 7-day cooling-off right in section 44 of ECTA doesn't apply (section 42(2)(f)). We don't accept returns or give refunds if you change your mind, including if you chose the wrong size, colour or design. This doesn't affect your rights for tees that aren't what you ordered or are defective (clause 10), or any other right under the CPA.

10. Not what you ordered, or defective

10.1 Not what you ordered. If the size, shirt colour, photo or text differs from your confirmed order, tell us within 10 business days of delivery. We collect the tee at our cost and reprint it or refund you, as you choose.

10.2 Defects. If your tee is defective (for example a hole, a failed seam, or a print that cracks, peels or fades under normal use), you may return it within 6 months of delivery. We pay all shipping, and you choose a reprint or a refund of the price you paid for that tee.

10.3 How to claim. Email hello@episode08.com with your order reference, a short description and clear photos of the problem and the care label. We reply within 5business days. If the photos aren't enough to decide, we collect the tee at our cost. If you disagree with our assessment, see clause 16.

10.4 If every tee in an order is refunded under this clause, we also refund the delivery fee.

11. What is not a defect

Key termWhen you order, you accept that the following are not defects, unless they are caused by our printing or materials:

printed colours that differ slightly from your screen. Prints on black and grey tees look darker and less saturated than on white;
image quality that comes from the photo you uploaded, such as blur, pixelation or noise that was visible in your preview;
text printed exactly as it appeared in the preview you approved;
shrinkage of [up to …%] after washing, as stated in the size and care guide;
damage from washing, drying or ironing contrary to the care instructions ([care instructions, e.g. wash inside out at 30°C, do not tumble dry, do not iron the print]), normal wear and tear, or alterations.

12. Reprints for your own choices

Key term12.1 If your tee matches your order but has a problem that comes from your choices (for example the wrong size, a typo in your text, or a photo of low quality), we don't have to fix it. You can order a reprint for [R… reprint price] per tee plus R99.00 delivery. You keep the original tee.

12.2 Request a reprint within 30 days of delivery. We start printing after you pay.
12.3 If you tell us about a mistake before you receive our “In production” email, we fix it for free.
12.4 If you disagree that a problem comes from your choices, see clause 16. A size that matches our size guide but doesn't fit as the guide describes is our responsibility, not yours.

13. Refunds

Refunds go back to your original payment method through Yoco within 10 business days of our approving the refund. Your bank may take a few more days to show it.

14. Card disputes and fraud

Key termIf you dispute a card payment for an order we delivered as you ordered it, and your bank decides in our favour, you remain liable for the order amount and the bank's dispute fee ([R… chargeback fee]). We may cancel and refund an order we reasonably suspect is fraudulent.

15. Our liability

Key termOur total liability for an order is limited to the amount you paid for it. We are not liable for indirect or consequential loss, such as loss of income or opportunity. This doesn't limit your rights under the CPA (including sections 55, 56 and 61), our liability for death, injury or damage to property caused by our goods, or our liability for gross negligence, fraud or wilful misconduct.

16. Complaints and disputes

Contact us first at hello@episode08.com or [Customer phone number]. We acknowledge your complaint within 2 business days and aim to resolve it within 15 business days.
If we can't resolve it, you may refer it to the Consumer Goods and Services Ombud (0860 000 272, cgso.org.za), the National Consumer Commission, or any court with jurisdiction, including the Small Claims Court.
South African law governs these terms.

17. Events beyond anyone's control

If an event outside either party's reasonable control, such as load-shedding, a strike, a courier shutdown or a natural disaster, stops us or you from performing, obligations are suspended while it lasts. If it delays your order by more than 30 days, either of us may cancel the undelivered part, and we refund what you paid for it within 10 business days.

18. General

We communicate with you by email at the address on your account, and by phone about delivery. The courier may SMS you about your parcel. Send notices to us at hello@episode08.com or, for legal notices, at [Street address for legal notices, not a PO box].
If a court finds any part of these terms invalid, the rest remains in force. If we don't enforce a right straight away, we haven't given it up.
Our privacy policy explains how we handle your personal information.